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A Message from Alex
Thorlabs is closely monitoring the global impact of the evolving situation surrounding the coronavirus (COVID-19) outbreak. We are committed to keeping you updated as necessary and have a dedicated response team in place that is taking actions to ensure the health and safety of our employees while minimizing the impact on our customers, employees, and business. While it is impossible to fully plan in advance for unanticipated events outside of our control, Thorlabs’ response team is tasked with keeping abreast of the evolving situation; understanding the impacts of the virus on our employees, customers, and business; and actively exploring and implementing mitigation opportunities.
Presently, all Thorlabs entities remain open and operational, with updated protocols being adopted as recommended by the World Health Organization, the center for disease control and prevention within each Thorlabs location, and local authorities. To that end, we have put substantial efforts in place to reduce the risk to our personnel, including the implementation of work from home strategies for support personnel, split shifts in our manufacturing, social distancing, and limiting access to our facilities.
In the event that an employee becomes infected with the virus or comes into close contact with someone displaying symptoms, Thorlabs has developed a policy that aggressively seeks to minimize further spread through cleaning measures at the facility impacted and by requiring the recommended 14-day quarantine period, not only for the individual who has contracted COVID-19 but anyone else the person may have come into contact with.
Current lead times for our products are appropriately reflected on our website and communicated by our customer service teams at time of order placement. Thorlabs currently has sustainable inventory, which is sufficient to support the continued availability of our products for the foreseeable future.
We understand the importance of continuity of supply and service for your organization. Our response team will remain diligent in exploring all options available and taking appropriate steps to minimize any potential impact to your organization while ensuring the health and wellbeing of our employees.
We appreciate your understanding during this difficult and challenging time and acknowledge those in the biotechnology industry who are working exhaustively to provide tools to help diagnose and treat COVID-19.
This information is up to date as of March 28, 2020