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Thorlabs Support Center

Extensive Catalog of Standard Products – With Support
Thorlabs designs, develops and manufactures high quality components and systems for the photonics industry at competitive prices.  Our products are available for immediate delivery.  With the extensive range of products, however, questions sometimes arise regarding choices among different solutions for a particular application.  Thorlabs’ Technical Support organization is available by phone or email to advise you regarding product choices to meet specific needs.

Custom Solutions Available
For those applications that require more than a catalog solution, Thorlabs is ready to meet your needs with customized offerings.  As described in the tab below, the extensive capabilities that Thorlabs possesses in mechanical part design and production, advanced system development, and custom optic fabrication can deliver solutions to the most advanced technical applications.

Customer Centric Support Information
We recognize that there is more to the customer experience than getting your delivery on-time, as-specified and as-ordered.  For immediate response to those issues, the tabs below contain information for topics including software downloads, key contacts, and business information such as terms & conditions, warranties and returns.


Contacts

   
   
Domestic Sales Office
 Domestic Sales salesdomestic@thorlabs.com
   
Regional Sales
 Tim Villeneuve(EAST) tvilleneuve@thorlabs.com
 Ying Zhao(WEST) yzhao@thorlabs.com
   
Technical Support
 Technical Support techsupport@thorlabs.com
   
Research&Development
 R&D acableR&D@thorlabs.com
   
Marketing/Art Department
 Marketing marketing@thorlabs.com
 Catalogs catalogs@thorlabs.com
 Internet webmaster@thorlabs.com
   
Germany Sales Office
 European Sales europe@thorlabs.com
 Juergen Hartmann jhartmann@thorlabs.com
 Dr. Gerald Hegenbart ghegenbart@thorlabs.com
 Gabriele Nolde gnolde@thorlabs.com
   
International Sales
 International Sales salesinternational@thorlabs.com
   

Downloads


 APT Software
 BP100 Beam Profiler Series Software Package
 DCX-PCI100 Software
 DG100N - Software
 Filter Wheel Controller Software (USB/RS232)
 FSL1010 Femtosecond Laser Software Package
 FW102B Firmware Update V 1.02
 FW212B Firmware Update V 1.02
 GPIB IEEE-488 Interface Utility for the LDC3065-488
 Labview drivers for Tunable Laser ECL1525
 LC1 Line Camera Series Software (non USB Version)
 LC1-USB Line Camera Series Software Package
 LDC340-IEEE / TED350-IEEE / ITC502-IEEE / ITC510-IEEE Driver / Software
 MC1000 Chopper / RS232 NI LabWindows Communciation Software
 National Instrument® LabView® Driver for S110
 National Instrument® LabView® Drivers for the LDC 3065-488
 NI LabWindows / LabView Driver for Polarimeter
 Parallel Port Driver for NT, Win2000 and WinXP to run Spectra
 Parallel Port Driver for Win95 and Win98 to run Spectra
 PDQ80S1 Position Sensor Software Package - Rev E
 PM100/PM200 Digital Power Meter Series Software Package
 Polarimeter DAS Support Software (required Keithley drivers)
 Polarimeter Software Polar5_1.exe - V5.1
 PRO800 / PRO8000 Driver / Software
Use the "Custom Installation" to add LabView, LabWindows and C++ drivers
 Read Spectra from LC1 or SP1/2 saved data files
 SC10 - SH05 Shutter/Controller Software
 SP1/SP2 Spectrometer Series Software (non USB Version)
 Spectrometer Software & Drivers (USB Versions)
 SPx-USB Spectrometer Series Software Package
 TC200 Field Update to Firmware V1.3
 Thorlabs' MDT693 Piezo Controller Software V 1.5.0
 Thorlabs' TL200C Firmware Update V 1.01
 Thorsight Software
 TXP5000 Software Package


Careers

Web Developer
Maintain and build web pages/websites using current Internet and scripting languages and web authoring tools. Develop code, integrate artwork, text, video and sound. Assist in application development; build SQL tables and html forms. Ensure that web pages are functional across different browser types. Problem solving/Troubleshooting, daily site updates. Provide assistance to our Technical Support department to ensure product specification accuracy on our website. Support all company departments with updates or redesigns to our internal website.

Knowledge & Skills:
  • eCommerce, SSL, Payment Gateways. SQL Stored Procedures, ColdFusion CFC (TM), PHP, Object Oriented Programming, Macromedia Flash.
Requirements:
  • PHP, ColdFusion 5, MX or MX7, ability to write clean, well commented, cross-browser compliant code, CSS, XML,SQL, Microsoft SQL Server 2000,Microsoft Internet Information Server 6.0
Location - Newton, NJ USA
Please Contact: Amy Lepore
Student for Internship or Diploma Thesis
PMD Emulators are needed to test optical transmission systems for their tolerance regarding Polarization-Mode-Dispersion (PMD). PMD is a limiting factor for achieving high transmission rates of 40Gbit/s and more in optical networks.Development of a mathematic model to simulate the properties of a multilayer PMD-Emulator Design and test of a PMD-emulator prototype based on the above model. Tests of PMD-accuracy, temperature dependency and long term stability of the system.

Knowledge & Skills:
  • Student of Physics or other technical fields about optics
  • Basic Knowledge of Optical Polarization
Requirements:
  • Available for duration of project - 6 months
Location - Dachau/Munchen, Germany
Please Contact: Erik Gentzsch
Produkt-Entwicklungsingenieur/in
für unsere Produktlinie „Beam Characterization“. Sie können sich in Anwendungssituationen eines Kunden in Forschung und Entwicklung rund um Laser hineinversetzen und Leistungsmerkmale neu zu entwickelnder Produkte definieren. Auf Basis der Kenntnis der Anforderungen konzipieren und entwickeln Sie selbständig opto-elektronische Test- und Messgeräte.Ihre Erfahrungen im Bereich Lasertechnik, optischer Nachrichtentechnik und Optik bringen Sie in unser Team unterschiedlichster Spezialisten, die Sie in der Umsetzung unterstützen, ein. Für Ihre neuen Produktideen können Sie technisch und wirtschaftlich sinnvolle Produktlösungen darstellen. Sie sind mit den Methoden von „design to market“ und „design to cost“ vertraut.

Knowledge & Skills:
  • Wir erwarten ein abgeschlossenes Studium in der optischen Nachrichtentechnik / Elektrotechnik oder angewandten Physik mit Schwerpunkt Optik. Sie haben bereits 3-5 Jahre Erfahrung in der Konzeption und Entwicklung von Test- und Messgeräten und sind es gewohnt, selbständig Entwicklungsprojekte zu initiieren, selbst zu entwickeln und Projekte im Team voranzutreiben. Praktische Erfahrungen mit den Systemen Zemax, Protel, LabView, SolidWorks und MS Project sind wünschenswert. Englisch beherrschen Sie gut in Wort und Schrift.
Requirements:
  • Wenn Sie Spaß an neuen Ideen und an deren Umsetzung haben, wenn Sie in einem unkonventionellen Team arbeiten wollen, dann schicken Sie uns Ihre Bewerbungsunterlagen mit möglichem Starttermin und Ihren Gehaltsvorstellungen.
Location - Dachau/München, Germany
Please Contact: Personalwesen
Senior Software/Firmware Engineer
Thorlabs, Inc. is a broad based photonics technologies company. Its product portfolio covers an extensive array of products ranging from simple optical and mechanical components to integrated test and measurement systems. Thorlabs* catalog products are produced in manufacturing centers in the USA, Germany, Japan, Sweden and the United Kingdom. As photonic devices push into new markets, Thorlabs* plan is to enter early with support equipment and services that are required to ensure the ultimate success of our customers. As part of the Team, you will be responsible for generating software and firmware code supporting a wide array of photonics instrumentation equipment, including various laser imaging systems. This could take the form of Graphical User Interfaces, customer specific applications, and embedded firmware utilizing RS232, IEEE 488, and USB interfaces. A strong knowledge of data acquisition hardware and software is a plus. Microsoft Visual C++ .NET a plus. The candidate would need to have IIS Web Server experience and experience in programming ASP.NET.

Knowledge & Skills:
  • Experience developing embedded software for microcontroller based instruments in C and C++ programming languages and assembly language. Ability to read and understand analog/ digital electronic circuit and logic diagrams. Knowledge of the USB 2.0 system architecture and the ability to design embedded application for USB devices. Skill in designing graphic user interface (GUI) applications. Ability to use standard electronic test equipment. Knowledge using and developing GUI software for National Instruments LabWindows/CVI. Ability to write detailed software and hardware interface specifications and software requirements specifications based on product requirements developed by others.
Requirements:
  • The qualified candidate will have the following skills: BS or MS in EE, CS, CE or other related field *Minimum of 4-6 years experience developing instrumentation software *Able to work independently or with a team in an efficient manner *Strong sense of ownership *Strong written and verbal communication skills.
Location - Newton, NJ USA
Please Contact: Scott Barry
Electronic Assembler
As the Electronic SMT Assembler your responsibilities and duties may include, but are not limited to: Perform assembly operation on PCBs, cables, wire harnesses and various other components or subassemblies.• Must be able to read blueprints, schematics, wiring lists and written instructions to assemble, rework, or reassemble complicated units.• Will need to inspect and test final assemblies •Will perform basic mechanical assembly tasks, and perform rework on SMT circuit boards. • Maintains safe and clean working environment through compliance with procedures, policies and regulations. •Maintains excellent attendance to ensure position responsibilities are met. The ideal candidate would be comfortable working in a fast-paced ‘customer-centric’ environment.

Knowledge & Skills:
  • The qualified candidate will have the following skills: • Be proficient in reading blueprints and wiring lists, and possess familiarity with standard parts and tools utilized in SMT processes.•Rework and mechanical assembly experience is preferred • Able to follow written and verbal English instruction work independently or with a team in an efficient manner •Strong sense of ownership
Requirements:
  • Minimum of 3 years experience in SMT electronic assembly•A High School diploma or equivalent is required, and any additional technical education is a plus.
Location - Newton, NJ USA
Please Contact: Richard Bladek
Elektronik-Ingenieur (m/w) Test- und Messgeräte
Zu Ihren Aufgaben gehören die Entwicklung von analogen und digitalen Schaltungsdesigns, Layouterstellung, Auswahl und Beschaffung von Bauteilen, Definition von Testkonzepten und Durchführung von Tests sowie die Unterstützung der Produktion bei der Übernahme der Geräte in die Fertigung. Dabei arbeiten Sie in einem Team mit Spezialisten aus Mechanik und Software.

Knowledge & Skills:
  • Wir erwarten ein abgeschlossenes Studium der Elektrotechnik / Nachrichtentechnik sowie bereits einige Jahre Erfahrung in der Entwicklung von elektronischer Hardware. Praktische Erfahrungen mit den Systemen Protel und SolidWorks sind wünschenswert. Aufgrund unserer internationalen Ausrichtung sind gute Englischkenntnisse von Vorteil.
Requirements:
  • Wenn Sie Spaß am Zupacken haben und in einem unkonventionellen Team arbeiten wollen, dann schicken Sie uns Ihre Bewerbungsunterlagen mit möglichem Starttermin und Ihren Gehaltsvorstellungen.
Location - Dachau/ München/ Germany
Please Contact: Dorothee Jennrich
Technical Marketing
The Technical Marketing candidate will work to strengthen Thorlabs position as the leading supplier in the Photonics Industry. The primary initial focus will be to develop content based upon basic information from Engineering and Business Unit Leaders. Create and update technical presentations on products for the web and for the catalog. Create and maintain technical presentation material, white papers, and other collateral. In addition to writing will supply technical support to the customers, verbal or written. Create sales synergies between the product lines by being an integral part of the Thorlabs Technical Sales network. This position requires a high degree of drive, interaction, and communication with customers, sales, engineering and business leaders.

Knowledge & Skills:
  • Writes technical content (web pages, catalog pages, sell sheets, manuals)
  • Identifies opportunities in new products and markets
  • Structures and organizes the job in close cooperation with the Technical Support and engineering groups in all entities
  • Lives the Thorlabs philosophy being the most appreciated problem solver for the customer's application i.e. (understands the application);supplies Technical Support of the product lines for help
  • Gives market feedback to the product lines in order to set the right R&D and Marcom focus
Requirements:
  • University degree in physics, electro-technical engineering, laser technology
  • Has > 2 years experience in teaching or optical research or technical support
  • Additional knowledge in technical writing
  • Worked in a lab environment
  • Strong interpersonal skills for working with customers and in team environments
  • Excellent communication skills
  • Is willing to learn new technologies new applications and new developed products
  • Strong organizational and planning skills
  • Requires the ability to multitask be detail oriented and solve problems
  • Excellent verbal and written communication skills in English
  • Knowledge of Photonics Industry and product knowledge in the areas of optics and lasers is highly desired
  • Is able to work under time constraints
Location - Newton, NJ USA
Please Contact: Inge Kabert
Electrical Design Engineer
As part of the Team, you will be responsible for design and supporting a wide array of test and measurement equipment. The ideal candidate would be comfortable working in a fast-paced ‘customer-centric’ environment. As the Electrical Design Engineer your responsibilities may include, but are not limited to:

Knowledge & Skills:
  • Ability to design and fabricate new products; modify existing designs, improve production techniques and develop test procedures
  • Resolve problems using solutions that involve new techniques, technologies or concepts
  • Create and support detailed work instructions and procedures, diagrams, drawings, and electrical schematics for manufacturing and technical support teams
  • Work within established safety and quality standards
Requirements:
  • BS in Electrical Engineering (EE) or Electrical Engineering Technology (EET)
  • 5 or more years of Analog and Digital Circuit Design experience with emphasis on closed-loop controls
  • Knowledge of SolidWorks and Protel Design software
  • Understanding of C Language for embedded microcontroller designs
  • Hands-On Experience prototyping and manufacturing support
  • Knowledge and experience in photonics industry helpful
  • Able to work independently or with a team in an efficient manner
  • Strong sense of ownership
  • Strong written and verbal communication skills
Location - Newton, NJ USA
Please Contact: Rich Bladek
First Class Machinist-!st & 2nd Shift
With working knowledge of CadCam & Gibbs. Our machinists set up and operate vertical and horizontal mills, including editing programs machine-side to produce quality parts (SS and aluminum) to be used in the assembly of our equipment.

Knowledge & Skills:
Requirements:
  • 3+ years experience as a CNC Machinist operating vertical & horizontal mills in a job shop environment with production & prototype runs
  • Knowledge of CadCam & Gibbs
  • Experienced in editing programs at the machine
  • Excellent blueprint reading skills
  • Work with close tolerances with minimum rework
  • Ability to work as part of a team effort
  • Ideal candidate is self-motivated and can work in fast paced environment
Location - Newton, NJ USA
Please Contact: Human Resources

General Terms

Terms and Conditions
Thorlabs General Terms and Conditions of Sale

(Requires Adobe PDF Reader)
Terms and Conditions
Allgemeine Geschäftsbedingungen der Thorlabs GmbH

(Requires Adobe PDF Reader)
Terms and Conditions
Purchasing Conditions of Thorlabs GMBH (English)

(Requires Adobe PDF Reader)
Terms and Conditions
Einkaufsbedingungen Thorlabs GmbH

(Requires Adobe PDF Reader)

Customization

Our technical staff is actively involved in helping customers by offering customizations and fast quotations on modifications to existing products upon request.

THORLABS offers complete, in-house, state of the art machining center that specializes in turning, milling and center-less grinding for the photonics industry.

Returns

Commitment to Quality
   Thorlabs, Inc is committed to exceeding customer requirements by providing customers with the highest quality products, services, and same day fulfillment. In its pursuit of total customer satisfaction, Thorlabs, Inc strives for continual business system improvement based on established quality objectives and measured performance.

Requesting Return Authorization
   Products returned to Thorlabs, Inc. must have a Returns Material Authorization (RMA) number. Return authorization requests can be submitted through the Product Returns page of our web site at www.thorlabs.com. You can also reach our Returns Department by phone at (973) 579-7227 or contact us via email at RMA@thorlabs.com for any and all questions regarding problems with products or shipments from Thorlabs.

   Please have your purchase order number, or our confirmation number available as proof of purchase when you request authorization for return. When possible, items should be returned in original packaging with all paperwork intact. The RMA number provided to you MUST be written on the outside of the shipping package for immediate identification. We will provide shipping instructions at the time the RMA number is assigned. RMA numbers will remain active for 30 days from the date of issue. Products must be returned to Thorlabs, Inc during that time. All packages must be sent to the following address:

Thorlabs, Inc
435 Route 206 N
Newton, NJ 07860
USA
Attn: (RMA Number)


Additional Tips for Non-US Customers: Thorlabs Inc will not be responsible for customs fees, taxes, duties or other fees levied as a result of improper labeling or documentation. We will add any such fees to our invoice or will bill separately on warranty repairs. The declared valued must be less than or equal to $10,000 for duty-free entry. Mark "RETURN FOR REPAIR" in large letters on the outside of your shipping container. On all forms that request country of origin, write "USA," not the country from which the item is being shipped. Write " Country of Origin: USA" clearly on the outside of your package.


Thorlabs Return Policy
Warranty Returns*

   All Thorlabs catalog items are eligible for a full refund within 30 days of purchase if the item is returned unopened and in original packaging. See below for details on custom items or contact our Technical Support department to request any specially machined items, modifications, or customized items.

   After 30 days, Thorlabs will accept returns if the item is received unopened and in original packaging. A 25% restocking fee may apply based upon time since purchase and quantity being returned. Credit will be issued only after receipt of product and evaluation of condition (shipping charges not refundable).

   If you receive items that have been damaged during shipment, or find that your shipment is incomplete, please call us within 10 days for an immediate replacement or repair. After 10 days, an additional handling fee may be imposed.

Non-Warranty Returns*

   Many of the items we sell require extremely careful handling. When operated or handled properly they can be expected to perform according to published specifications. The following exceptions (subject to change or addition) are not eligible for return unless unopened and in original packaging or grossly outside of specification:
  • Bare fiber (contained on original spool unopened or altered)
  • Laser diodes
  • All lenses and optics
  • Black holes
  • Passive components-Isolators, Isolator pigtails, circulators, Fiber
  • U-benches, WDM, Couplers, optical switches
  • Tunable band-pass filter module
  • Piezo Electric multi-layer actuators
  • Fiber stripping tools
  • Laser Diode Modules (6 Month Warranty)
  • UV Curing Lamp, (1 year Warranty)
   Any specials, modifications, or customized items (including custom patch cables) meeting the specifications you provide, are not returnable. Non-warranty repairs may be subject to a $50 minimum evaluation fee. Repair charges will typically include parts, labor and shipping, and will be quoted accordingly. Acceptance of the quote is required prior to any work being performed. Customer is responsible for all shipping charges, in all circumstances.

NOTE: Thorlabs may choose to return items that have any visible damage or signs of tampering, at the customer's expense.

*Any order specific terms agreed to through a signed Purchase Agreement at the time of the order will take priority over this policy. In addition, any product specific warranty information provided with a product will take priority over this policy.
 

Download
Catalog

Complete CatalogDescriptionFilesizeApprox. Download Time
Volume 19This is the complete Volume 19 Catalog which is all inclusive of all sections listed below. Please note the download time, it is not recommended that full catalog downloading is attempted with dialup. 336.9mb Cable - 1.1 min.
DSL - 1.9 min.
T1 - 3.7 min.
Dialup - 802.1 min.


SectionDescriptionFilesizeApprox. Download Time
IntroductionThe Introduction updates our customers about recent developments at Thorlabs. 2.4mb Cable - 0.5 sec.
DSL - 0.8 sec.
T1 - 1.6 sec.
Dialup - 337.4 sec.
Tables & BreadboardsThorlabs offers a wide range of optical tables, optical table supports, optical breadboards, and optical breadboard support frames in varying sizes and shapes. In addition, enclosure systems as well as other accessories for optical tables and optical breadboards are available. 14.8mb Cable - 3.0 sec.
DSL - 4.9 sec.
T1 - 9.9 sec.
Dialup - 2118.6 sec.
Optomechanical HardwareOur integrated lines of optomechanical mounts and rigid construction systems allow for the precise positioning of optical components in an experimental setup. 42.0mb Cable - 8.4 sec.
DSL - 14.0 sec.
T1 - 28.0 sec.
Dialup - 5996.9 sec.
Motion Control ProductsThe motion control section of Thorlabs' catalog contains the translation stages, manual and motorized actuators, and motion control electronics needed for micro- and nano-positioning. 46.9mb Cable - 9.4 sec.
DSL - 15.6 sec.
T1 - 31.3 sec.
Dialup - 6704.1 sec.
Laser Diode TechnologiesThorlabs' product line includes laser diodes, laser diode drivers, pigtailed laser diodes, and laser diode modules. 18.0mb Cable - 3.6 sec.
DSL - 6.0 sec.
T1 - 12.0 sec.
Dialup - 2564.4 sec.
LED TechnologiesThorlabs' LED technologies include mounted and unmounted LEDs, an LED driver, and accessories. 10.7mb Cable - 2.1 sec.
DSL - 3.6 sec.
T1 - 7.1 sec.
Dialup - 1523.9 sec.
Lasers & ASE SystemsBenchtop free space and fiber coupled laser sources are offered by Thorlabs while a variety of femtosecond pulsed laser sources are available through a partnership with MenloSystems. 13.7mb Cable - 2.7 sec.
DSL - 4.6 sec.
T1 - 9.1 sec.
Dialup - 1953.1 sec.
Microscopy & Laser ImagingAdvanced imaging technologies like ASOM, OCT, and Confocal are now available as complete imaging systems or as system upgrades. In addition, a variety of components are available for building custom imaging solutions. 12.9mb Cable - 2.6 sec.
DSL - 4.3 sec.
T1 - 8.6 sec.
Dialup - 1848.1 sec.
OpticsThe optics section of the catalog includes all free-space optics and optical systems made by Thorlabs. This includes mirrors, lenses, filters, polarization optics, optical isolators, etc. 37.5mb Cable - 7.5 sec.
DSL - 12.5 sec.
T1 - 25.0 sec.
Dialup - 5355.0 sec.
KitsFor convenience, Thorlabs bundles into kits components that are often desirable to purchase in sets or in large quantities. The kits fall into four main categories: mechanical, lenses, filters, and screws. 5.6mb Cable - 1.1 sec.
DSL - 1.9 sec.
T1 - 3.7 sec.
Dialup - 796.3 sec.
Lab SuppliesThe Lab Supplies section of the catalog includes many of the supplies needed for running a research laboratory. Section categories include optics care, adhesives, electrical cables and connectors, laser safety, screws and screw adapters, rack systems, and tools. 8.6mb Cable - 1.7 sec.
DSL - 2.9 sec.
T1 - 5.8 sec.
Dialup - 1234.0 sec.
Laser Lab InstrumentsOptical power meters and photodiode detectors are the main product lines in the Laser Lab Instruments section of the catalog, but this section also includes CCD cameras, beam profilers, optical choppers and shutters, spectrometers, filter wheels, and temperature controllers. 12.0mb Cable - 2.4 sec.
DSL - 4.0 sec.
T1 - 8.0 sec.
Dialup - 1709.1 sec.
Polarization ToolsThorlabs offers a variety of in-line fiber polarization controllers and State of Polarization (SOP) measurement devices. In addition, a free-space SOP measurement system is available. 5.0mb Cable - 1.0 sec.
DSL - 1.7 sec.
T1 - 3.3 sec.
Dialup - 717.1 sec.
Fiber OpticsThe Fiber Optics section of the catalog presents Thorlabs' industry-leading supply of in-stock fiber types along with a large selection of fiber optic components, including optical isolators, couplers, collimators, switches, and termination tools. 22.8mb Cable - 4.6 sec.
DSL - 7.6 sec.
T1 - 15.2 sec.
Dialup - 3259.1 sec.
Strategic PartnersThe Strategic Partners section of the catalog contains information about the companies and research institutions that are working with Thorlabs to advance the frontier of commercially available photonics equipment. 2.6mb Cable - 0.5 sec.
DSL - 0.9 sec.
T1 - 1.8 sec.
Dialup - 376.1 sec.
Catalog IndexThe catalog index contains both subject and part number indices. 2.9mb Cable - 0.6 sec.
DSL - 1.0 sec.
T1 - 2.0 sec.
Dialup - 418.7 sec.
Thorlabs - Newton, New Jersey
Sales: 1-973-579-7227
Support: 1-973-300-3000
 
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